Rotary News

What's Your VIP Treatment for Guests?

by Loren Letourneau
Thursday, August 30, 2007. 04:42AM
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Rather than a long article (though mine have been quite short of late), I just wanted to start with some ideas that I've used in the past (very successfully) and open up the floor to more thoughts and ideas.

I'll preface this with a couple notes. First, obviously membership has been listed as key to Rotary's continued relevance in the world. This, then, is in part an electronic appeal for ideas that we can take back to our clubs to help Rotary maintain its enormous potential for good well into the future. Second, from the point of view of an easy-sell (a member who knew he wanted to be a member from the first meeting, who knew a lot about Rotary, and who had the time to dedicate to our phenomenal organization), there were a lot of things that went well with my experience, and a few possible points of improvement. And Third, this is coming from a Rotarian who was a VP Membership for a Toastmasters' Club that lead its district in new member recruitment. I thought I'd mix in all the things that have gone well in my membership experiences with some ideas.

So, what can a club do to attract new members? My focus is on guests who show up to a meeting. Of them, I'll make three assumptions: they're interested, they're likely of the right character (introduced by a Rotarian who judges them as such), and they're experience something new in your club.

I'll start with obvious points: - Every existing member should make an effort to greet the guest(s) (within reason, we have a club of 56 - that many greetings could be intimidating. Luckily we often have more than one guest...) - The President and someone from the Membership committee should definitely greet the guest(s).

Now, what context does the guest receive when they attend a meeting? I ask the question because the content of a meeting can very greatly from week to week. I believe that the biggest selling points of a Rotary Club are its service projects. So why not have a pamphlet outlining the club's successes of the past year(s). This could include current and past development projects, neighbourhood projects, international partnerships, and note-worthy members/scholars (the Ambassadorial scholar who's now a UN council-member, the past mayor, the Rhodes Scholar, the... most clubs have at least a few surprises). And since this is likely the guest's first meeting (or at least their first meeting with this club) it would be nice if they were given a contextualized outline of the meeting structure and some of the traditions particular to the club. The strategy is two-pronged: wow and demystify.

Another obvious, but often neglected point: does someone ask them whether they might be interested in joining the club? The most obvious candidates would be the member who brought them and the president, but the head of the membership committee is another possibility. If the individual is never asked, they can never say 'yes.'

Finally, what kind of follow-up is done with guests after the meeting is over. Are they given a phone call? Are they sent an email? Do they get a list of some speakers they might be interested in hearing at the next few meetings?

And while we're on the subject of follow-ups, what about all those Rotary Exchange Students, Rotary Ambassadorial Scholars, University Professor Exchangees, GSE'ers...? Does your club still keep in contact with all of them? These are all individuals that have already been veted by your club and Rotary International as upstanding and involved global citizens...

I'd love to hear your thoughts in reply.

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Saturday, September 1, 2007. 11:48PM by Loren Letourneau
Allan - Love the 5 I's. I'll be taking that to our membership chair (also happens to be the district membership chair) Geof - Agreed. Figure that's about Great Programming, Feeling Welcome (Fellowship), and the less clearly defined 'vibe' (energy, fun, enthusiasm...) Peter - Not sure I understood. Are you saying you had specific membership nights followed by invitations to regular meetings?
Saturday, September 1, 2007. 03:44AM by Peter Sotheran
We have two members who are particularly adept at keeping their eyes and ears open for potential members in the town. Betweenthem they have brought in almost 25% of the current Club membership. I am afraid the rest rarely seize the opportunities. We make an annual effort to attract new members. This includes encouraging all members to bring a guest who might be a potential member, a letter from the President inviting other potential members, often with a view to filling "missing" classifications within the Club. We also look out for people whose community activities suggest that they may make good Rotarians. At the open meeting, we make two brief presentations, one on the structure of Rotary and one on the benefits of membership. Then the key bit - we follow up the meeting with a personal invitation to join us at a regular meeting. We gained five new members last year and already have two this year. Not a lot, but with a membership of around 30, it maintains the critical mass.
Friday, August 31, 2007. 07:49AM by Geof Lambert
Great points! Yes you are right, they have to want to feel like they CAN'T WAIT TO RETURN TO THE NEXT MEETING!!
Thursday, August 30, 2007. 07:15AM by Allan Limas
What a great article for the membership and extension month of August. The bottom line is not just inviting new members but keeping members from leaving or losing interest in Rotary. Invite, inform, induct, inspire and involve - these are the keys to a strong and vibrant club membership. Keep up the good work Loren!